Terms & Condisions
Table of Contents
Return and Refund Policy
At Fishbain, every item is made to order, customized, or delivered as final product. This ensures that each product is tailored to meet your unique needs. Due to the nature of our products, we do not accept returns or offer refunds, except in cases where the product is defective.
Defective Products
If you receive a product that is damaged or defective, we sincerely apologize for the inconvenience. Please follow the steps below to request a replacement:
- Contact Us: Email us at dududallai@gmail.com within 2 days of receiving your item. Include your order number, a detailed description of the defect, and photos of the defective product.
- Review Process: Once we receive your request, we will review it and notify you of our decision. If approved, we will arrange for a replacement..
- Return Shipping (if applicable): If the return of the defective product is required, we will provide you with a return shipping label and instructions on how to send the item back to us.
Non-Returnable Items
As all our products are made to order or digital in nature, the following are non-returnable:
- Customized or personalized items
- Items that are not defective or damaged
Important Notes
- Items sent back to us without first contacting our support team will not be accepted.
- Replacements will only be issued for defective products. If you are unsure about a product before purchase, please contact us for more details.
Contact Us
For any questions about returns or refunds, please email us at dududallai@gmail.com. We are here to help!
Shipping Policy
Thank you for shopping with Fishbain!
We aim to provide a smooth and transparent shipping experience for all our customers. Below are the details of our shipping policy.
1. Processing Time
- All items are made to order, and production begins once your order is placed.
- Processing times typically take 3-5 business days. Please note that custom orders may require additional time.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates and Delivery Times
- Shipping rates are calculated at checkout based on your shipping address and chosen delivery method.
- Estimated delivery times vary by location:
- Domestic Shipping: 7-12 business days
- International Shipping: 12-25 business days
- Delivery times are estimates and may be affected by factors beyond our control, such as customs delays or carrier disruptions.
3. Shipping Methods
We partner with reliable carriers, to ensure your order arrives safely and on time.
Available shipping options will be displayed at checkout.
4. Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number to monitor your package’s journey.
- Please allow up to 24 hours for the tracking information to update.
5. Shipping Restrictions
- We currently ship to [list regions/countries you serve].
- We cannot ship to,
6. Customs, Duties, and Taxes
- For international orders, customs duties, and taxes may apply upon arrival in your country.
- These fees are the responsibility of the customer and are not included in the shipping cost.
7. Lost or Delayed Shipments
- If your package is delayed or lost during transit, please contact us at : dududallai@gmail.com. We will work with the shipping carrier to resolve the issue.
8. Damaged Packages
If your package arrives damaged, please notify us within 24 hours of receipt by emailing : dududallai@gmail.com. Include photos of the damage, and we will work to resolve the issue promptly.
9. Contact Us
For any questions or concerns about shipping, please contact us at: dududallai@gmail.com We are here to help!
Terms of Service
Last Updated: November 17, 2024
Welcome to Fishabin! This website is operated by Fishabin. Throughout the site, the terms “we,” “us,” and “our” refer to Fishabin. Fishabin offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Any new features or tools added to the store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time but have no obligation to update any information.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
We are not liable for modifications, price changes, suspensions, or discontinuations of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online. Products may have limited quantities and are subject to return or exchange only according to our [Return Policy](link to policy).
We reserve the right to limit sales of our products or Services on a case-by-case basis.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. In the event of changes to or cancellation of an order, we will attempt to notify you.
You agree to provide current, complete, and accurate information for all purchases made at our store.
SECTION 7 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our [Privacy Policy](link to privacy policy).
SECTION 8 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after submitting your order.
SECTION 9 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, including but not limited to:
- Violating laws
- Infringing intellectual property rights
- Harassment or discrimination
- Transmitting malware or spam
SECTION 10 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, error-free use of the Service. The Service is provided “as is” without warranties.
In no case shall Fishabin, our directors, employees, affiliates, or partners be liable for any injury, loss, or damage, including lost profits, revenue, or data.
SECTION 11 – GOVERNING LAW
These Terms and any separate agreements shall be governed by and construed in accordance with the laws of Israel.
SECTION 12 – CONTACT INFORMATION
Questions about the Terms of Service?
Contact us at:
Fishabin
Email: dududallai@gmail.com
Privacy Policy
Last Updated: November 17, 2024
This Privacy Policy explains how Fishbain (referred to as “we,” “our,” or “us”) collects, uses, and shares personal information about you when you visit or interact with our website ([ Website URL]), purchase our products, or communicate with us (collectively, the “Services”). “You” and “your” refer to users of our Services, including customers and visitors.
We are committed to protecting your privacy and ensuring your data is handled responsibly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational adjustments. The “Last Updated” date above indicates when this Privacy Policy was last revised. Please review this Privacy Policy regularly to stay informed about how we manage your information.
1. Personal Information We Collect
Information You Provide Directly
We collect personal information that you provide when you:
- Place an order: This includes your name, billing address, shipping address, email address, phone number, and payment confirmation.
- Create an account: This includes your username, password, and any security-related information.
- Contact us: Information shared via customer support inquiries, emails, or other communications.
Information We Collect Automatically
We automatically collect information about your use of our Services (“Usage Data”) through cookies, web beacons, and other tracking technologies. This may include:
- Device and browser details
- Your IP address
- Interaction data, such as pages visited and time spent on the site
Information from Third Parties
We may receive personal information from:
- Payment processors to facilitate transactions (e.g., credit card details)
- Service providers like Shopify, which support our website infrastructure and functionality
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process payments, and ship your orders.
- Customer Support: To respond to inquiries or resolve issues.
- Marketing: To send promotional emails, newsletters, or advertisements tailored to your preferences.
- Analytics and Improvement: To analyze website performance and enhance user experience.
- Legal Compliance and Security: To detect and prevent fraud or comply with legal obligations.
3. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors (e.g., payment processors, shipping providers) to facilitate our Services.
- Marketing Partners: For targeted advertising and promotional campaigns.
- Legal Authorities: To comply with legal obligations or protect our rights.
We do not sell your sensitive personal information.
4. Cookies and Tracking
We use cookies and similar technologies to improve website functionality, personalize your experience, and analyze usage. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact certain features of the Services.
5. Retention of Information
We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to your personal information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-out: Opt out of marketing communications or data sharing for targeted advertising.
To exercise your rights, contact us at dududallai@gmail.com.
7. Security
We employ reasonable security measures to protect your information. However, no online platform is entirely secure. Please contact us immediately if you believe your information has been compromised.
8. International Data Transfers
If you access our Services outside of [Your Country], your personal information may be transferred and stored in jurisdictions with different data protection standards. We use appropriate safeguards to ensure your data is protected.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing personal information.
10. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us to request its deletion.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: dududallai@gmail.com
Fishbain
This version incorporates Shopify’s foundational privacy details while customizing it for your business. Let me know if you’d like further refinements!
